1. About Sparv Accessories
Sparv Accessories AB is a Swedish company with registration number 559237-2329 located at Agavagen 52A, 181 55 Lidingo, Sweden.
Kindly send us an e-mail at [email protected] should you wish to get in contact with us.
Once you have placed an order with us an order confirmation will be sent to the e-mail address entered in the checkout process.
The order confirmation serves as a receipt and as a proof of your purchase. We encourage you to save your order confirmation for any future communication with us at Sparv Accessories.
Please contact us at [email protected] if the order confirmation is faulty or if you do not receive a confirmation - we are happy to assist you!
Free EU home delivery to your mailbox (pick up point if the parcel cannot be delivered to your mailbox).
Orders placed on weekends or on holidays are dispatched on the next coming business day or weekday.
Delivery is carried out by local mail companies depending on your location and your order arrives in 3-6 business days.
Kindly contact us at [email protected] should you experience delay in receiving your product from us and we will help you.
You as a customer is responsible for entering in the correct shipping adress and contact details - these details cannot be changed once an order is placed.
All prices are stated in EUR and includes VAT.
No import duties or custom fees apply for you as a customer.
5. Right to return
All orders are entitled to a 30 day right to return period with a full refund.
If you wish to make a return please follow our 3 step return process:
1. Contact us at [email protected] and include your order number and shipping address to get a prepaid shipping note for DHL Parcel Connect
2. Place the product in the original packaging from Sparv Accessories and wrap accordingly
3. Send back the package at your nearest DHL Parcel Connect pick up point and await our confirmation
Returned products must not be used (due to hygiene reasons) and be in the same condition as when you received your product and include original packaging.
We reserve the right to reject returns if the returned product is not in original condition and as when you received your product at delivery.
We seek to handle returns and refunds as fast as possible. Please note that refunds are carried out with the same payment method as used for the original order.
Kindly contact us at [email protected] if you are not satisfied with the quality of your product or if the parcel and product has been damaged during transport to you and we will seek to help you.
If you return a faulty or damaged product please contact us before you dispatch your parcel so we can help you in the best possible way. If possible, please include a picture of the faulty goods to speed up the complaints process.
We kindly ask all customers to report faulty or damaged products as soon as possible after delivery for us to assist you in the best possible manner. We apologize for any inconvenience that this may cause
6.1 Reporting complaints
We kindly ask you to e-mail us at [email protected] when reporting a complaint to us. Please include your order number, name, shipping address and a short description of the complaint. Also, if possible please include any pictures or videos in the email, which will support us in helping you in the best possible way.
Kindly note that we reserve the right to reject the complaint if the product is not faulty according to relevant consumer legislation.
Sparv Accessories adheres to all rulings stipulated by EU and Swedish consumer laws.
7. Disclaimer and limitation of liability
Kindly note that we take no responsibility for any indirect damage that may result from the usage of the product and which is caused by human error, such as normal use of the product, lost product, etc.
We accept no responsibility for delays or errors due to circumstances outside our control (Force Majeure). These circumstances may include global pandemics, labor conflicts, unexpected fire affecting operations, war, government decisions, union strikes, etc.
No liability is assumed for any changes in the product and its properties that arise by factors beyond our control and caused by normal usage of our product.
8. Product information
We reserve the right for any typing or printing errors on our website and related to our product information and descriptions. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on light, photo quality and resolution. We always try expose our products as accurately as possible.
We apply cookies on our website and the purpose is to remember information about you and your preferences and for us to ultimately improve the customer experience for you. A cookie is a small amount of data generated by a website and saved by your browser and on your device hard drive (device = mobile, tablet or desktop).
We collect two types of cookies:
Traffic cookies: Gathers data on how users browse our websites and our various website pages. This collection supports us in analyzing data about web page traffic and to ultimately improve our website in order increase the relevance for our customers and website visitors. Collection is carried out by e.g. the Facebook pixel (for website traffic on our website and social media channels on Facebook and Instagram) in addition to Google.
Preference cookies: Cookies collected when you browse or place orders on our site and where the cookies remember preferences you may have, e.g. specific products or pages. The purpose is to make the customer experience increasingly personal. These cookies are collected by e.g. Stripe, Paypal, Klarna, Mailchimp, etc.
Sparv Accessories is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us in order to handle your order as well as when you have signed up for our newsletter and/or promotional offers – in order for us to adapt the marketing to your individual needs and preferences.
Below is a summary of how we store and process your personal data. Sparv Accessories protects your privacy according to the European General Data Protection Regulation (“GDPR”) act.
10.1 Definition of personal data
Personal data is all types of information that can be directly linked or attributed to an individual person.
10.2 Types of personal data we may store about you
Sparv Accessories store personal data related to the placement and fulfillment of your order in addition to when you as a customer e-mail us and for us to being able to fulfill your request. Information we may store about you (depending on situation and our required need to fulfill the specific purpose) includes name, address, telephone number, e-mail, IP address, order number, payment method and purchase history.
Your information is stored as long as we have a legal basis to process your information and to fulfill your request. We may also store data for as long as it is needed to comply with local laws, eg the Swedish Accounting Act.
10.3 Legal basis for storing personal information
In conjunction with entering into our checkout process, placing an order on our website or signing up to our newsletter we store personal information about you and which you have provided to us in order for us to legally fulfill our agreement or to perform marketing to you from your specific request.
Marketing may include campaigns, product information, new launches and related news from us to you. We only perform newsletter marketing to you from your specific request (ie based on the opt-in principle).
10.4 Personal data that may be shared with third parties?
Sparv Accessories may share your personal data, if need, with an external party that is acting on our behalf to provide services and to enhance your customer experience. External providers and data processors are contractually obliged to treat such information in the strictest confidence. Third-party providers with whom we at Sparv Accessories may share your personal data include below.
•Payment solutions: Card-insolvent companies, banks and other payment service providers. e.g. Stripe)
•Shipping (logistics companies and freight forwarders. e.g USPS, DHL, Postnord, etc.)
•Marketing (print, social media, media agencies, newsletter providers or advertising agencies. E.g. Facebook, Mailchimp, etc.)
•IT (companies that handle technical support and maintenance of our websites and IT solutions)
The mentioned providers have access to your personal data to the extent necessary to carry out the required tasks by Sparv Accessories.
10.5 Right to access your personal data
At any given time and upon personal request by you we are obliged to share all our personal data on you and for which we have stored about you. Such information request is delivered electronically.
10.6 Right to adjust and correct your personal data
You have the right to request us to adjust or correct personal data about you that we have stored and shared with you.
10.7 Withdrawal of consent for storage of personal data
You can at any time withdraw any given consent to process your personal data by contacting Sparv Accessories at [email protected] and through describing your request. You also have the ability to opt out on our newsletter, as all marketing related emails have an opt-out link at the bottom of each mail.
10.8 Personal data responsibility
The legal entity Sparv Accessories is responsible for storing and processing personal data and ensures that relevant legislation is adhered to.
10.9 Protection of your personal data
We care deeply about safeguarding and protecting your personal data and we use the strictest industry standards including SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure and safe way.
12. Governing law