Shipping and returns

Shipping

• Free home delivery on all orders and 3-8 shipping (business) days depending on your location 
• Express delivery 2-5 business days Home delivery to mailbox (pick up point if not possible to deliver to mailbox). Free for orders over EUR 100 (net returns)
• Pick up point DHL Parcel Connect (4.9 EUR) 3-6 business days. Delivery to your closest DHL pick up point. Free for orders over EUR 100 (net returns)
• Home delivery DHL Parcel Connect (4.9 EUR) 3-6 business days. Delivery to your home. Free for orders over EUR 100 (net returns)
• Available countries: Germany, France, Netherlands, Belgium, Austria, Estonia, Lithuania and Latvia
• Delivery to your mailbox (or your closest pick up point if mailbox is not available) 
• Order confirmation is sent by e-mail following your purchase and serves as receipt of your purchase
• Once we have dispatched your parcel you will receive a shipping confirmation by e-mail

Gifts

• 30 days right to return your product
  
• Gift cards – Give a truly appreciated gift and purchase a digital gift card here. Once your order has been placed you will receive an email with your gift card code. All gift cards are valid 1 year from the purchase date
  
• Delivery to another address? Enter the delivery information in the checkout and to the person or address where you want to send your jewelry
  

Returns

• All returns are subject to a 4.9 EUR return cost and is deducted from the returned amount
• Delivery cost is not refunded
• 30 days right to return
• Returned products must not be used (due to hygiene aspects) and be in the same condition as when you received your product and include original packaging
• If plastic packaging around the earrings has been broken you cannot return your earrings due to hygiene reasons
• Rings: if paper packaging around the ring is broken we do not accept the return
• Return your order? Kindly follow our 3 step return process below:
  1. Contact us at [email protected] and include your order number and shipping address to receive a prepaid shipping label from DHL Parcel Connect
  2. Place the product in the original packaging box from Sparv Accessories and wrap accordingly
  3. Send back the package at your closest DHL Parcel Connect pick up point and await our confirmation
• We seek to handle returns and refunds as fast as possible. Please note that refunds are carried out with the same payment method as used for the original order and the return cost is deducted from the return amount

Contact us

Questions on shipping and returns? Contact us at [email protected]